Privacy Policy 

Last Updated: 09/02/2025

At The Red House, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, [theredhouseyeovil.com] (the "Website"). By using our Website, you consent to the data practices described in this policy.

1. Information We Collect

We collect the following types of information from users of our Website:

• Personal Information: When you visit our Website or make a purchase, you may provide us with personally identifiable information, such as your name, email address, phone number, billing address, and payment information.

• Usage Data: We collect information about how you interact with our Website, including your IP address, browser type, pages you visit, and the date and time of your visit.

• Cookies: Our Website may use cookies and similar technologies to enhance user experience, analyze trends, and gather demographic information. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide Services: To process orders, provide customer support, and manage your account.

• To Improve Our Website: To analyze how our Website is used and improve its functionality and content.

• Marketing and Communications: To send promotional emails, newsletters, or other communications that may be of interest to you. You can opt-out of marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your personal information with third-party service providers (e.g., payment processors, delivery services, website hosting) to help us operate our Website and provide our services.

• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.

• Business Transfers: If The Red House undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

• Opt-Out: You can opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

6. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

The Red House 

Dorchester Road

Yeovil

BA22 9RA

hello@theredhouseyeovil.com